slim banner - New Lower Shipping

Ordering Information

COVID-19 Update for our customers: Safety is our top priority. Read more >

Using our Online Store

Ordering Information ModelBrowse through our product categories using the navigation menu on the top of the page. When you find a product that you would like to purchase, click the product and then click the ‘Add to Cart’ button.

You can edit quantities of products on the Shopping Cart page. After you modify your order on the shopping cart page, be sure to click on the update button to the right of the quantity box to effect the changes.

Once you have finished your product selections, click on the ‘Checkout’ button on your Shopping Cart page. You can still delete or add items until you finalize your payment.

At the checkout page, you will be asked to enter your delivery and payment details. You can pay by credit card online and your credit card details are securely transmitted using industry standard SSL encryption technology. We accept Visa, MasterCard, Discover, American Express credit cards as well as Debit Cards displaying the Visa logo. We also accept PayPal for quick, secure checkout.

Shipping costs will be automatically added to your order and are visible at checkout. You will be given options to pay for faster delivery methods (FedEx Express and FedEx Overnight) if desired.


Questions before ordering? Need assistance placing your order? Reach out to us on our new LiveChat feature! Click the icon in the lower right corner of your screen and chat with us. LiveChat is available 9am - 5pm EST, Monday - Friday.

Questions About Our Products and Programs

If you have questions or concerns about our products prior to purchasing or from previous orders, you may email our support team at
You can also email us HERE.

Confirmation of Web Purchases

Once we have received your completed order and encrypted credit card information via our secure online ordering system, we will respond with an e-mail confirmation for your order. This will confirm the specific products you have ordered, detail any special information that may apply to your order and let you know if there may be any unforeseen delays in fulfillment.

Safe and Secure Payments

Ordering Information Model

You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and debit card payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. (See an online payments diagram)

The company adheres to strict industry standards for payment processing, including:

  •       * 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  •       * Industry leading encryption hardware and software methods and security protocols to protect customer information.
  •       * Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. is registered with the Authorize.Net Verified Merchant Seal program.

We also accept payments by PayPal.
PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. Keeping your financial information secure is absolutely essential when buying online. Whether its ecommerce, sending money or buying with debit and credit cards online, trust PayPal's Purchase Protection program to help keep your financial information secure for your PayPal purchases.


Tracking your Order

Once your order has shipped, you will receive an email from us containing your FedEx tracking number which will allow you to track your shipment and view an accurate delivery time and date. You may also email us to request an update on your order delivery.

Return Policy

** Temporary Suspension of Returns - COVID-19:  For the safety of our staff and to reduce the possibility of any contamination within our facilities , we are temporarily suspending all product returns until further notice. **

1. To qualify for possible credit/refund:

a.  All return/refund claims must be made within 7 days from receipt of product.

b.   Products must be unopened and sealed in their original packaging. We are unable to accept returns of any products which have been opened or partially consumed.

c.  Products must have been purchased directly from Emetabolic, Inc ( at retail price.

d.  Products and materials must be returned in most cases, but at the discretion of Emetabolic, Inc ( We analyze returned products including lot# and/or date on bottles for quality assurance purposes, and then discard the product.

e. Purchasers must email prior to returning any product. Any returned product must be accompanied with a written explanation for return and a copy of the original invoice as proof of purchase.

2. All Shipping and handling charges from the Original Invoice of the returned products are non-refundable.

3. The Purchaser is responsible for any shipping charges for returning the products safely to

4.  Any reimbursements will be made via the same payment method chosen by the Purchaser when the product was purchased. Refunds on purchases made with a credit card will only be credited to the same card.