You can also place your order over the phone by calling 1-855-346-2391. Our agents are ready to assist you with your questions and ordering needs 24 hours, 7 days a week.
Questions before ordering? Need assistance placing your order? Reach out to us on our new LiveChat feature! Click the icon in the lower right corner of your screen and chat with us. LiveChat is available 9am - 5pm EST, Monday - Friday.
If you have questions or concerns about our products prior to purchasing or from previous orders, you may call our support specialists at 1-855-346-2391.
You can also email us HERE.
Once we have received your completed order and encrypted credit card information via our secure online ordering system, we will respond with an e-mail confirmation for your order. This will confirm the specific products you have ordered, detail any special information that may apply to your order and let you know if there may be any unforeseen delays in fulfillment.
You can shop at Weightlossmrc.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and debit card payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. (See an online payments diagram)
The company adheres to strict industry standards for payment processing, including:
Weightlossmrc.com is registered with the Authorize.Net Verified Merchant Seal program.
We also accept payments by PayPal.
PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. Keeping your financial information secure is absolutely essential when buying online. Whether its ecommerce, sending money or buying with debit and credit cards online, trust PayPal's Purchase Protection program to help keep your financial information secure for your PayPal purchases.
Once your order has shipped, you will receive an email from us containing your FedEx tracking number which will allow you to track your shipment and view an accurate delivery time and date. You may also email us to request an update on your order delivery.
1. To qualify for possible credit/refund:
a. All return/refund claims must be made within 7 days from receipt of product.
b. Products must be unopened and sealed in their original packaging. We are unable to accept returns of any products which have been opened or partially consumed.
c. Products must have been purchased directly from Emetabolic, Inc (weightlossmrc.com) at retail price.
d. Products and materials must be returned in most cases, but at the discretion of Emetabolic, Inc (weightlossmrc.com). We analyze returned products including lot# and/or date on bottles for quality assurance purposes, and then discard the product.
e. Purchasers must call 1-855-346-2391 prior to returning any product. Any returned product must be accompanied with a written explanation for return and a copy of the original invoice as proof of purchase.
2. All Shipping (including insurance) and handling charges from the Original Invoice of the returned products are non-refundable.
3. The Purchaser is responsible for any shipping and shipping insurance charges for returning the products safely to weightlossmrc.com.
4. Any reimbursements will be made via the same payment method chosen by the Purchaser when the product was purchased. Refunds on purchases made with a credit card will only be credited to the same card.